Terms and conditions

This is an English translation for your convenience. The Dutch version of these terms and conditions is legally binding; in the event of any discrepancy between the two versions, the Dutch text prevails.

Version: August 2026

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

• Utrecht in a Box (also "we", "us"): City in a Box, the company named in article 2, which operates the webshop utrechtinabox.nl under the name Utrecht in a Box.
• Customer: the business, institution or other organisation - or the natural person acting in the course of a profession or business - that places an order with us, requests a quote or enters into an agreement with us.
• Agreement: any agreement between us and the customer for the purchase and delivery of products.
• Products: the gift boxes and related items we offer, including (partly perishable) food and drinks, including alcoholic beverages, whether or not personalised.
• In writing: on paper or by email.

Article 2 - Identity of the trader

City in a Box, trading as Utrecht in a Box
Pieter Calandlaan 359, 1068 NJ Utrecht, the Netherlands
Email: info@utrechtinabox.nl
Phone: +31 30 237 84 44
Chamber of Commerce number: 72610387
VAT number: NL859172673B01

Article 3 - Applicability

3.1 These terms and conditions apply to every offer we make and to every agreement between us and the customer.

3.2 We supply exclusively to businesses and other organisations. By placing an order or requesting a quote, the customer declares that they are acting in the course of a profession or business. Consumer law provisions, including the statutory right of withdrawal for distance purchases, do not apply to the agreement (see also article 5).

3.3 The applicability of any purchasing or other terms of the customer is expressly rejected, unless we have accepted them in writing.

3.4 Deviations from these terms are only valid if agreed in writing, and only for the agreement for which they were made.

3.5 If any provision of these terms is or becomes void or is annulled, the remaining provisions and the agreement remain in effect. The parties will, in consultation, replace the provision concerned with a valid provision that most closely approximates the intent of the original provision.

Article 4 - Offer and formation of the agreement

4.1 Every offer in the webshop and every quote is without obligation, unless a validity period is stated. We may amend and adjust the offer.

4.2 Obvious mistakes or errors in the offer, including printing and typing errors in prices, are not binding on us.

4.3 We describe our products carefully and use accurate images. Minor deviations in, for example, colour, design or packaging are possible and do not give rise to a right to compensation or termination of the agreement.

4.4 The contents of our gift boxes depend on availability from our (regional) suppliers, who often produce in limited quantities. If a product is unavailable, we may replace it with a comparable product of at least equal value.

4.5 Orders are subject to a minimum order quantity. The current minimum order quantity is stated in the webshop or in the quote.

4.6 The agreement is formed at the moment we confirm the order or the acceptance of the quote by email. Every agreement is entered into subject to the condition precedent of sufficient availability of the relevant products.

4.7 We may, within legal limits, make enquiries as to whether the customer can meet their payment obligations. On that basis we may refuse an order with reasons or attach special conditions to its performance, such as full or partial advance payment.

Article 5 - No right of withdrawal; returns

5.1 Because we supply exclusively to businesses and organisations, the statutory right of withdrawal (the consumer "cooling-off period") does not apply. The customer may not cancel or return an order after the agreement has been formed without our consent.

5.2 In addition, personalised products and other custom work (such as boxes with a logo or a personal card) and products that spoil quickly or have a limited shelf life (food and drinks) are by their nature excluded from returns.

5.3 Returning products is only possible with our prior written consent and in accordance with the instructions we provide.

Article 6 - Prices

6.1 All prices in the webshop and in quotes are in euros and exclusive of VAT. Any delivery costs, such as the surcharge for home delivery to separate addresses, are stated separately.

6.2 The applicable VAT (21%, or the rate in force at the time) is specified at checkout and on the invoice.

6.3 We may always pass on changes in VAT rates or other government levies, even after the agreement has been formed.

6.4 Obvious pricing errors are not binding on us (see article 4.2). In the event of an obvious pricing error, we are not obliged to deliver the product at the incorrect price.

Article 7 - Payment

7.1 Payment is made online using the payment methods offered at checkout (including iDEAL), processed by our payment provider Mollie, or - if offered or agreed - by invoice.

7.2 For payment by invoice, a payment term of 14 days after the invoice date applies, unless a different term has been agreed in writing.

7.3 We may require full or partial advance payment before we start performing the agreement.

7.4 If the customer does not pay within the applicable term, they are in default without further notice of default being required. From that moment, the customer owes the statutory commercial interest rate (article 6:119a of the Dutch Civil Code) on the outstanding amount, as well as reasonable extrajudicial collection costs.

7.5 The customer will promptly notify us of any inaccuracies in payment and invoicing details provided or stated.

Article 8 - Delivery

8.1 We deliver within the Netherlands, to the address or addresses specified by the customer when ordering: to a single delivery address, or - for a surcharge - as home delivery to separate addresses based on an address list supplied by the customer.

8.2 The customer is responsible for the accuracy and completeness of the address details provided. We may pass on extra costs resulting from incorrect or incomplete address details, such as the costs of redelivery.

8.3 All delivery times are indicative and do not constitute a strict deadline. Exceeding a delivery time does not give rise to a right to compensation and only gives rise to a right of termination after the customer has given us written notice of default and has allowed us a reasonable period to still deliver.

8.4 During the Christmas season we communicate order deadlines in the webshop or by email. Only for orders placed in full before the communicated deadline (including any address lists and materials to be supplied for personalisation) can we reasonably aim to deliver before the intended date.

8.5 The risk of damage to or loss of products passes to the customer at the moment of delivery to the specified address, or to a person designated by the customer or recipient.

8.6 Our products may contain alcoholic beverages. The customer guarantees that these are intended solely for persons aged 18 or over.

Article 9 - Retention of title

9.1 All delivered products remain our property until the customer has paid everything owed to us under the agreement, including any interest and costs.

9.2 As long as ownership has not passed, the customer may not pledge the products or transfer them to third parties as security.

9.3 If the customer fails to meet their payment obligations, we may take back the products delivered under retention of title. The customer will fully cooperate with this.

Article 10 - Personalisation

10.1 For personalised products (such as a logo on the box or a personal card), the customer supplies the required material (logos, texts, designs) in good time and in accordance with our instructions. The customer guarantees that the use of this material does not infringe third-party rights and indemnifies us against third-party claims in this regard.

10.2 If the customer has approved a proof or sample, that approval constitutes agreement to the design. Minor deviations in colour, size or positioning compared to the proof do not constitute a defect.

10.3 Changes after approval or after production has started are not always possible. Costs of changes requested by the customer may be passed on.

Article 11 - Conformity and complaints

11.1 We guarantee that the delivered products comply with the agreement and with the requirements that may reasonably be imposed on them in normal use.

11.2 Perishable products must, after delivery, be stored properly and consumed or distributed promptly. We are not responsible for any loss of quality resulting from incorrect storage or handling after delivery.

11.3 The customer inspects the products upon delivery, or has the recipients do so. Complaints about visible defects and about perishable products must be reported to us in writing within a reasonable time, but no later than 7 days after delivery. Other defects must be reported within a reasonable time after discovery.

11.4 Complaints can be reported via info@utrechtinabox.nl, stating the order number and a clear description of the defect, with photos where possible.

11.5 We respond within 14 days of receiving the complaint. If a complaint foreseeably requires more time, we will confirm receipt within that period and indicate when the customer can expect a substantive response.

11.6 If a complaint is found to be justified, we will, at our discretion, replace the product concerned, redeliver it or credit (a proportionate part of) the price.

11.7 Filing a complaint does not suspend the customer's payment obligation.

Article 12 - Liability

12.1 Our liability on any basis whatsoever is limited to the invoice amount (excluding VAT) of the order to which the damage relates.

12.2 We are not liable for indirect damage, including consequential damage, loss of profit, missed savings, reputational damage and damage due to business interruption.

12.3 The limitations in this article do not apply insofar as the damage is the result of intent or deliberate recklessness on the part of us or our management, nor insofar as mandatory law - including the statutory rules on product liability - precludes a limitation.

Article 13 - Force majeure

13.1 We are not obliged to fulfil an obligation if we are prevented from doing so by force majeure: a circumstance not attributable to our fault and not for our risk, such as failures or shortcomings on the part of our suppliers or carriers, transport obstructions, extreme weather conditions, strikes, government measures and disruptions to energy or data networks.

13.2 During force majeure we may suspend our obligations. If the force majeure lasts longer than 30 days, either party may terminate the agreement in writing for the part not yet performed, without either party owing the other compensation. Amounts the customer has already paid for products that are not delivered as a result of the termination will be refunded.

Article 14 - Applicable law and disputes

14.1 Dutch law exclusively applies to all agreements to which these terms apply. The applicability of the Vienna Sales Convention (CISG) is excluded.

14.2 The parties will first try to resolve a dispute through mutual consultation.

14.3 If that fails, the Utrecht district court has exclusive jurisdiction to hear the dispute, unless mandatory law provides otherwise.

Article 15 - Final provisions

15.1 We may amend these terms and conditions. The version that applied at the time the agreement was formed applies to that agreement.

15.2 These terms can be viewed at utrechtinabox.nl/algemene-voorwaarden and will be sent free of charge on request.